Cancellation & Refund Policy

This Cancellation & Refund Policy is issued by BHAKTILOK APPS MARKETPLACES LLP and applies to MeraTune subscriptions and related digital charges made through the mobile application, Google Play, or connected payment channels. It is written to give users clear cancellation and refund information consistent with Google Play expectations for transparent billing disclosures.

1. Nature of our products

MeraTune is a subscription-based digital service. There is no physical product to return. Premium access is delivered digitally inside the app after successful payment authorization.

2. How billing works

• ₹9 may be charged as the eMandate (auto-pay) setup amount when you start a subscription (where eMandate billing applies).
• From the second day, the monthly subscription fee of ₹299 is charged (via eMandate and/or Google Play Billing, as applicable).
• Thereafter, ₹299 renews automatically every month until you cancel.

3. Cancelling your subscription

• You may cancel anytime from in-app subscription settings or by emailing support@meratune.com.
• Google Play subscriptions: Open Google Play → Profile → Payments & subscriptions → Subscriptions → MeraTune → Cancel. This is the primary way to stop Play-billed renewals.
• Cancellation stops future renewals. It does not automatically refund amounts already charged for the current period, unless required by law or approved under this policy / Google Play refund rules.
• To avoid the day-2 ₹299 charge (or later renewals), cancel before that charge is processed.

Uninstalling the app or deleting your account does not cancel an active subscription by itself. Cancel billing separately, then optionally delete your account.

4. Refund eligibility

Refunds may be considered when:

• You were charged but did not receive subscription access
• There was an accidental duplicate charge
• A verified technical issue prevented delivery of the service
• You cancelled in time but were still billed due to a confirmed processing error

Refunds are generally not provided for change of mind after successful activation of a paid period, except where required by applicable law or Google Play / payment-provider refund policies.

5. How to request a refund

If billed via Google Play:request a refund through Google Play's order history / refund flow where available, or contact Google Play support. You may also email us with your Play order ID.

If billed via other payment / eMandate channels: email support@meratune.com within 7 days of the disputed charge and include:

• Registered email / phone number
• Order or transaction ID
• Date of charge
• Reason for the refund request

6. Processing time

Approved refunds are typically processed within 7–14 business days, depending on Google Play or the payment provider. Bank posting times may vary.

7. Contact

Legal entity: BHAKTILOK APPS MARKETPLACES LLP
Cancellation or refund help: support@meratune.com | +91 XXXXX XXXXX | India